FAQ
How do I join a trip at OKDeal Travel?
1. 📝 Sign up online
- Simply sign up via our WeChat customer service and pay the deposit.
- Once your deposit is received, you’ll be added to the tour group. 🎉
2. ✅ Trip Confirmation
- After your sign-up, we’ll notify you once the trip is confirmed.
- Please proceed with booking your flight/train tickets and pay the remaining balance at least one week before departure. ✈️🚆
3. 📋 Review the Trip Notice
- Three days prior to departure, we’ll send a trip notice with all essential details—such as itinerary, hotel info, weather conditions, what to bring, and important dos and don’ts.
- Please review the notice carefully!
4. 🤝 Meet Up and Enjoy the Adventure
- On the day of the trip, meet at the designated location and get ready to embark on an unforgettable journey! 🌍
5. 📞 Customer Support During the Trip
- If you have any issues during the trip, don’t hesitate to reach out to our customer service team. We’re always here to help! 😊
6. 📝 Provide Feedback After Your Trip
- We value your feedback! After the trip, please complete a short survey.
- Your comments and suggestions are important to us and help us improve our services. 🌟
How can I book a trip?
1) 🌐 Sign up online:
- You can easily sign up for our trips on our website or our Wechat Official Page (Highly Recommended)
- For any inquiries or bookings, feel free to reach out to our customer service team at OKDealTravel. 📝💬
2) 📞 Contact us directly:
- You can also contact us at 150-0179-1355 for any assistance. 📱
How do I secure my spot?
💳 Deposit Payment:
- To guarantee your spot, please make sure to pay the deposit when you sign up.
- As our trips have limited spots, we cannot guarantee availability without the deposit. 🚶♂️🌍
How much is the deposit and how do I pay for it?
1. 💰 Deposit Payment:
- The deposit is required when you sign up to secure your spot.
- The balance of the payment is due 1 week prior to departure.
2. 💳 Payment Methods:
- We recommend paying via Wechat or Alipay for easy and secure transactions. 📱💸
3. 🔖 Payment Remark:
- Please include a remark with the following details when making the payment:
(Name + Tour + Date). This helps us match your payment with your booking! ✍️
4. 📞 Inform us:
- Once you've made the payment, please notify our WeChat customer service so we can confirm your booking. 💬
Travel Safety & Insurance
- For your safety, we provide travel insurance on all of our tours.
- This fee is already included in the tour price, so you can travel with peace of mind! 😊
- Please make sure to follow the tour leader's instructions at all times. 🌍💼
⚠️ Important: OKDeal Travel cannot be held responsible for any damage caused by personal actions or failure to follow the tour leader's guidelines. Stay safe and enjoy your adventure!
Deposit Refund Policy
1. If You Cancel the Trip (Personal Reasons):
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Tour by Bus 🚌:
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7+ Days Before: Full Refund
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<7 Days Before: 50% Refund of Deposit
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<14 Days Before: No Refund
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Tour by Flight/Train ✈️ :
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28+ Days Before: Full Refund
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14+ Days Before: 50% Refund of Deposit
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<14 Days Before: No Refund
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2. If OKDeal Travel Cancels the Trip (Force Majeure):
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Full Refund will be provided.
Children’s Pricing
Ages 0-2 years:
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Price: 100 RMB
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Note: No additional charges for accommodation or transport.
Ages 3-18 years:
The price for children in this age group will depend on the following factors:
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Height:
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If your child is under 1 meter tall, no entrance fee is required at most tourist spots in China.
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Bus Seat & Hotel Bed:
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If your child requires their own seat on the bus and their own bed at the hotel, additional charges will apply. These vary depending on the trip.
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How many people are there in the tour group?
🌍 For long tours by flight:
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Minimum of 4-6 people to start the tour ✈️
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Group size capped at 25 people max (up to 30 people on public holidays) 🚶♀️
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For groups of 20+ people, we provide two professional English-speaking tour leaders 👨🏫
🚍 For short tours by bus:
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Minimum of 10-15 people to start the tour 🚐
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Group size capped at 40 people max 👫
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We provide at least two tour leaders for every group, and three tour leaders for groups of 30+ people 👨🏫
Hotel Accommodation
1) For long tours by flight or train:
- We ensure your comfort by selecting 4-star hotels 🌟🌟🌟🌟 or special boutique hotels for a more unique experience.
2) For short tours by bus:
- We strive to provide 4-star standard hotels. However, for remote destinations, we guarantee a clean local hotel or hostel with:
✔️ AC
✔️ Private bathroom
✔️ 24/7 hot water
3) Solo Guests
- If you’re traveling solo, we will match you with another guest of the same gender to share the room.
- Need a single room?
-If there’s no other solo guest or you prefer a private room, a single room supplement will apply.
4) Room Types
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Standard Twin Room: This is the default room type for all guests.
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King Room or Triple Room: Want a king-size bed or a family room? Let us know when you sign up, and we’ll do our best to accommodate you. However, availability is not guaranteed.
Meal Information
1) For Short Tours by Bus 🚍:
- Most main meals are included in the price and will be local Chinese group meals.
2) For Long Tours by Flight or Train ✈️🚆:
- Main meals are typically not included in the price. 🍴
3) Our Special Perks 🌟
- Fun Bonfire Party 💃🏻🥂
- For short tours, we host a fun bonfire party with alcohol and snacks 🍿!
(If a bonfire isn’t possible due to weather, we’ll host the party indoors. 🎉)
- Morning Coffee Guarantee 🍞🥛
- We ensure that every tour includes your morning coffee, alongside milk, bread, juice, and more, to kickstart your day! 🌞
How's the tour bus condition?
1) We use comfortable 4-9 seat business minivans or high-standard 14-53 seat tour buses for all our trips. 🌟
2) Our Advantage
- To ensure a comfortable journey, we guarantee that at least 20-40% of seats will remain vacant on the bus.
- Sit back, relax, and enjoy the ride! 🚐
Black List
At our company, we warmly welcome guests of all nationalities, cultures, and religions. However, we have a zero-tolerance policy for any behavior that disrespects our company policies, tour leaders, or fellow guests.
This includes, but is not limited to:
🚫 1. Delayed or Non-payment:
Failure to pay the tour deposit or balance on time.
🚫 2. Cancellations:
Canceling the trip without a valid reason.
🚫 3. Ignoring Refund Policy:
Disregarding the agreed refund policy.
🚫 4. Unpunctuality:
Consistently being late during the trip.
🚫 5. Disrespecting Tour Leader's Instructions:
Ignoring the guidance of the tour leader and acting independently.
🚫 6. Violent or Abusive Behavior:
Any form of assault or mistreatment of other guests or staff.
We will issue a verbal warning in the first instance, depending on the severity of the behavior. If the issue persists, we will place the individual on our blacklist and refuse their future event or travel registrations.
We appreciate your support and understanding in maintaining a positive and respectful environment for all. 🙏
OKDeal Travel Disclaimer/Waiver
OKDeal Travel is not the source or supplier of the requested travel services; it acts solely as an agent for the actual suppliers services provided.
SPECIAL NOTICE: Delays and cancellations may occur on air flights, hotel reservations, and tours by theparticipating carriers and suppliers. OKDeal Travel cannot and will not assume responsibility for their or anyone’s acts. OKDeal Travel shall not be held liable for potential risks and any and all hazards associated with travel where injury of any type, delaysor methods of doing business or substandard or negative conditions or any other adverse conditions have or may occur. Depositor payment for travel services constitutes consent to all terms, conditions and agency Disclaimer.
OKDeal Travel shall not be responsible nor assume any liability for any of the following:
1 Any cancellation of services by the supplier of any liability in arranging transportation, hotel and tours. OKDeal Travel is not responsible for personal injury, illness or property damage or other loss or expense of any naturewhatsoever arising directly or indirectly out of any actions of any person or supplier of services, programs oraccommodations.
2 Any change or modifications by the supplier of itineraries,, routing, scheduling, departure time, level ofaccommodations, etc.
3. Fluctuations in fares, rates, exchange rates, surcharges, taxes, fees and/or price differentials.
4. OKDeal Travel's sole responsibility is to book your travel and will not be responsible for anything other than bookingyour travel. All travel is solely the responsibility of the Passenger and not of OKDeal Travel.
5. It is the responsibility of the purchaser to acquaint him/herselfwith OKDeal Travel refund policy. Should a cancellation become necessary, please inform OKDeal Travel immediately in writing and request awritten confirmation of your cancellation. OKDeal Travel will follow industry procedures for refund as outlined inthe supplier’s brochure and subject to their review.
6. OKDeal Travel shall not be responsible for closures of scenic spots, suspension of sightseeing vehicles and cancellation of activities caused by any force majeure. Seasonal landscapes that depend on weather conditions, such as snow,flowers, leaves, etc., are greatly affected by weather changes and cannot be guaranteed. The pictures in the advertisements are for reference only.
